Support

If you have any questions or problems, please use these contacts:

Prefer asking an AI assistant? Feed it the whole documentation as a single file — see AI-friendly documentation.

When reporting a problem, quote the full version string from the admin console header, e.g. v2.1.0 (2026-08-27 6b9eeb4). The part in brackets is the build stamp — the build date and source commit — and it identifies your build exactly, even when several builds share a version number. The same string is the first line of every log file.

Troubleshooting

Enable logging

To diagnose issues, enable logging in settings.json:

"WRITE_LOG": true

Log files are written to the xltable/log folder. The setting is picked up automatically within a few seconds — reproduce the issue, then inspect the log files.

For Excel connectivity issues, support may additionally ask you to set "DUMP_XMLA": true — this dumps every raw XMLA request/response to the log folder. Turn it off after collecting the files.

Old log files are removed automatically after LOG_RETENTION_DAYS (14 days by default).